Innotec Solutions | Frequently Asked Questions

Frequently Asked Questions

This is a short list of our most frequently asked questions

Can I install CCTV Security Cameras outside my HDB Unit?

Yes, however you need clearance from your town council. Permit to install security cameras is compulsory. This procedure can only be done by you.

I don't want a site-survey. Can I just get a quotation?

Yes, you can. However it is most advisable to have a site-survey for us to have a better understanding of your property to give you the best security measures. Also, we believe in giving you value for your money so a site-survey would help to not over-quote you. The site-survey is fast and free. Should you require an immediate quotation, we can give you a quotation instantly after the site-survey.

Do I need wifi for remote viewing?

Yes, you do. The recorder has to be connected to your router which then transmits data to your phone for remote viewing.

Are your prices unreasonably costly?

We always listen to you first. Your budget determines what we can and cannot do. Compared to our competitors in Singapore, we are a far more established company with in-house installers and IT specialists that can install your systems swiftly. Furthermore, the services we provide are comprehensive and extensive. So in a way, our prices are based on the benefits you are able to achieve instead of a one-time installation fee that may take a long time and leave a mess behind.

What if my system fails?

We provide extensive aftersales support. There is a newly launched SMS Notification Feature that we are able to install for you, so whenever your system malfunctions, there will be a message sent straight to your phone. Giving you security for your security. Moreoever, our aftersales and technical support team are always ready to help you with any inconvenience. Your product warranty is valid for 1 year and if anything goes wrong within that period, you are eligible for a 1-for-1 exchange of product. *terms and conditions apply.

I have a technical problem or support issue I need resolved, who do I contact?

If you are an existing customer, please call us at +65 9387 2625 and press 3 for technical support. We will try to guide you to solve the problem through the phone but if the problem persists, we may have to send our technicians to you. *charges apply.

How do I engage your services?

Call us to arrange a site-survey appointment.
Our sales consultant will then go to you and provide you with necessary information and answer all your inquiries.
We also provide Non-Disclosure commitment because your security is yours exclusively and we are not liable for any incident. Once you have agreed to the offered solution, you will receive a quotation in 1-2 working days based on your security needs.
This requires your signature and a 50% deposit payment.
Once payment is received, it will take about 2-3 days for installation to begin. This also requires an appointment where you are able to be present during the installation.
2 days after the installation, our IT specialist will help you configure your systems and give you a quick crash course on how to operate your equipment. This is also when you will have to pay the other 50% balance.
Once you are satisfied with the installation and equipment, we still provide aftersales support for you so when you have difficulties, you can always depend on us.